Yes, but our products which are handcrafted in which there may be slight differences in the final product.
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.
Yes. You can delete any unwanted items from your shopping bag as long as you haven’t processed your order.
BUVO only sells items in perfect condition so, in the rare event of receiving a faulty item, you can contact our customer service.
You can send us all your questions and comments through the contact form available in our web page or sending an email to firstname.lastname@example.org
We offer the following payment methods: Visa, Visa electron, Mastercard, American Express, Paypal.
Your credit card may be refused for any of the following reasons:
Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.
It can be sent to an address selected by you (home, work, etc. – never a PO Box).
No. The delivery country must always be the same country in which the purchase was made. Using a P.O. Box, APO, or FPO shipping address during the order checkout will delay your order as we seek to obtain an alternate shipping address.
Goods supplied to Europe will normally be delivered within 14 days of acceptance of order. Goods supplied to Rest of the world will normally be delivered within 21-28 days of acceptance of order.
We will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier’s web page) and finally the courier will call you or email to inform you of your delivery.
The easiest way to return an item is to send back tho the same address that appears on the box that you received . Items must be in perfect condition and with their corresponding receipt. The charge of the returns is to the purchaser. If for any reason you are dissatisfied with your online purchase, you may return or exchange it within 10 days of receipt. Items must be unworn, unwashed and in selling condition with its tags attached. Refunds will be issued in the original form of payment within a week.
You may return or exchange it within 10 days of receipt
Yes, you have to pay the return cost.
Once the return has been approved, you will receive your refund via the same means used to make your purchase.
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. Remember that payments to your credit card always depend on your bank/building society.